Twig by Teamsync Software Inc. is an AI-powered chat tool that enables customer support agents to provide quicker and more accurate solutions to customer inquiries. It leverages artificial intelligence to scan through a company's knowledge base, documentation, and past support tickets to provide recommended responses to support agents. The responses include citations to ensure the accuracy of information provided. Twig also integrates with popular documentation tools and knowledge base products to deliver efficient service to clients. To further enhance its capabilities, Twig uses sentiment analytics to help the agents spot potential risks in the responses. It also ensures the protection of sensitive customer data by anonymizing any personally identifiable information (PII) data. Twig is a reliable tool that leverages the power of AI to deliver efficient service to customers. However, like any AI-powered tool, there is a risk associated with using it. The tool might encounter errors in its decision-making process, leading to incorrect responses and an unsatisfactory experience for clients. Therefore, it is essential to train and audit the tool regularly to prevent any such errors.